Frequently Asked Questions

These are the inquiries we receive most often and we have grouped them for you:
The Top 3
Shipping
Ordering
Catalogs
Miscellaneous
If you have another question, please do not hesitate to give us
a quick call or email and we will be happy to respond right away.

FAST. No need to wait months. All boards are custom made and are usually shipped within two weeks. All stocked items are shipped in just a few days, often less.

Easy, we accept purchase orders and credit cards - MasterCard, VISA, American Express, and Discover. See Terms & Conditions for additional information.

Simply provide us with a PO or credit card #, billing address, and you are all ready.

For any order under $100 (shipped UPS Ground in the U. S.) we charge a flat fee of $6.00. For orders over $100 the UPS or truck freight charges will be pre-paid and included on your invoice. See Shipping & Handling for more information. Boards and products 3'x3' and smaller generally are shipped via UPS (or Parcel Post for APO & FPO shipments). Larger boards and products are shipped via truck or air freight.

Yes. Air, overnight, expedited or upgraded shipping is availabel and will incur an extra charge.

Yes. International shipping is available via UPS, Federal Express, Yellow Freight, Parcel Post, and various air freight forwarders. You are responsible for all customs charges, taxes, fees and duties due upon entering the destination location. See International/Exporting for additional information.

That’s OK - if you call us with your order, we will quickly search our customer data base by your name, company name, location or phone number. If you are ordering online or via email or fax, we will search the data base upon receipt of the order. 

Sure. Select your item, click on the Part Number, and follow the order instructions. If your order includes any custom design, further communication will likely be required to ensure complete accuracy. 

Absolutely, fax to 317-580-4024 or email send message your order anytime 24 hours a day and we will process your order at the beginning of the next business day. You will receive a confirmation by email on the same or next business day.

Email send message with your files attached is the quickest and easiest method. Supply your PC file in a TIF or EPS format sized to 1" less than the actual board height and width. We are able to convert Excel, CorelDraw, Adobe Illustrator and Photoshop, Autocad, Powerpoint, Macintosh, and other similar file programs. Include printed proof of file with fonts or store text as curves. Bitmap files (.tif, .bmp, .pcx) should have resolutions of 100 dpi at full panel size dimensions. The product prices assume you provide a compatible computer file. If you would like us to prepare a file from your sketch or if your file requires conversion or modification, there will be a one-time preparation fee of $50.-$100. based upon the complexity.

Sure, see Catalog Mail List or call us toll free at 800-334-4245.

No problem, the Part #s do not change and we rarely ever have a price increase. 
The issue date can be found near the top of the front cover - ask a customer service representative if that is the most recent issue. If not, we will gladly send the current one to you.

Sure - simply provide all the information from his catalog mailing label via fax, email or phone. Please note that occasionally we supplement our catalog distribution with an association membership list, trade show attendee list, or etc. If Mr. Jones is on their list, that is their property and we cannot remove him. To be added to the list, see Catalog Mail List. 

YES. Our contract GS-29F-6275A has been in effect since 1991. For additional information on our contract or
government orders, see GSA Order Information

Our manufacturing plant is located just north of Indianapolis, Indiana - the address is listed at the left. Your order will be shipped directly from this facility. For additional background information, see Corporate Profile.

No. We sell direct to the customer and not via stores, dealers or other resellers.