Guarantee & Returns
WHITEBOARD FIVE YEAR WARRANTY
COVERAGE: Every Magnetic Concepts Corp. (MCC) whiteboard is warranted against any product defects or workmanship including surface stain, shadow, crack or fade for up to five years from date of purchase. Should any such defect occur, MCC will promptly repair or replace the board with the same or a comparable product.
EXCLUSIONS: MCC is not liable for any damage from mishandling or any defects occurring from misuse or abuse including the use of writing instruments, accessories or cleaning products which are not sold by MCC or approved for use on MCC whiteboard surfaces. Shipping cost for any repair or replacement is excluded.
CUSTOMER RESPONSIBILITY: Customer should either return the defective whiteboard or provide a photo revealing the specific defect to document their claim along with date of purchase, purchaser name, and their shipping address.
This warranty is non-transferable.
Sometimes freight carriers damage our crates. If your crate arrives damaged, please note the damage when you sign for the delivery. You may accept the delivery with damages, or refuse the delivery. Please take pictures of the damage and email them to us so that we can make it right.
CUSTOM & NON-RETURNABLE PRODUCTS
Some of our orders and quotes will be marked as custom & non-returnable. Due to customization or a large quantity, these orders may not be returned, unless they are defective or have documented shipping damage.
RETURNS & REFUNDS
If you purchased a stock product from us, and the order confirmation does NOT state that it is custom & non-returnable, we will happily accept a return for a refund of the product cost (shipping excluded.) The items must still be in re-sellable condition. Simply package your return securely and include a copy of the packing list with the return reason noted on it. Send it back to us via your preferred method to our address in the footer of this webpage.