Frequently Asked Questions
These are the inquiries we receive most often and we have grouped them for you:
The Top 3
If you have another question, please do not hesitate to give us
a quick call or email and we will be happy to respond right away.
THE TOP 3
1. How quick can you ship that out?
FAST. No need to wait months or even weeks - all stocked items shipped in just a few days. Custom sizes and styles are usually shipped within two weeks. Custom signs are made and shipped within ten days, often less.
2. How can I pay for this?
Easy, we accept purchase orders and credit cards - MasterCard, VISA, American Express, and Discover. See Terms & Conditions for additional information.
3. How do we get started? or How do I open an account?
Simply provide us with a PO or credit card #, billing address, and you are all ready.
4. How much do you charge for shipping and handling?
FOB Origin. Shipping charges are based only upon the size and weight for common carrier shipment plus packing and materials needed for carrier delivery. No handling or processing fees are included in the shipping charge. See Shipping & Handling for more information.
5. Do you have overnight or expedited shipping?
Yes, overnight UPS and Federal Express are available for an additional charge.
6. Can you ship overseas?
Yes, international shipping is available via UPS, Federal Express, Yellow Freight, Parcel Post, and various air freight forwarders. You are responsible for all customs charges, taxes, fees and duties due upon entering the destination location. See International/Exporting for additional information.
7. Do you offer volume discounts?
Yes, we sure do - substantial discounts are based upon total order value beginning at only $500. For the complete discount schedule, see Discount Plans.
8. I am not sure if we have ordered from you before?
That's OK - if you call us with your order, we will quickly search our customer data base by your name, company name, location or phone number. If you are ordering online or via email or fax, we will search the data base upon receipt of the order.
9. Can I fax or email the order to you?
Absolutely, fax to 317-580-4024 or email your order anytime 24 hours a day and we will process your order at the beginning of the next business day.
10. How do we send our computer graphics or text files to you?
Email send message with your files attached is the quickest and easiest method. Supply your PC file in a TIF or EPS format. We are able to convert Excel, CorelDraw, Adobe Illustrator and Photoshop, Autocad, Powerpoint, Macintosh, and other similar file programs. Include printed proof of file with fonts or store text as curves. Bitmap files (.tif, .bmp, .pcx) should have resolutions of 100 dpi at full panel size dimensions. The product prices assume you provide a compatible computer file. If you would like us to prepare a file from your sketch or if your file requires conversion or modification, there will be a one-time preparation fee of $50.-$100. based upon the complexity.
11. Can you send me a new catalog?
Sure, see Catalog Mail List or call us toll free at 800-851-8980.
12. I do not know if I have the most current catalog?
No problem, the Part #s do not change and we rarely ever have a price increase. The issue date can be found near the top of the front cover - ask a customer service representative if that is the most recent issue. If not, we will gladly send the current one to you.
13. Can you drop Mr. Jones from the catalog mail list? or Please add Mr. Smith to your list?
Sure - simply provide all the information from his catalog mailing label via fax, email or phone. Please note that occasionally we supplement our catalog distribution with an association membership list, trade show attendee list, or etc. If Mr. Jones is on their list, that is their property and we cannot remove him. To be added to the list, see Catalog Mail List.
14. Can I see a sample?
YES! We encourage you to see a sample. We want you to be very satisfied with your purchase. For orders of our signs, simply place the order and we will quickly make one actual sign for your review and approval. Then with your OK or any modifications, we will fulfill the remainder of the order. If you are not satisfied with the sign, you may cancel the order and not be charged. For orders of all other products, select the Part # you wish to review, call us, and we will ship a comparable sample item right away.
15. Where are you located?
Our manufacturing plant is located just north of Indianapolis, Indiana - the address is listed at the left. Your order will be shipped directly from this facility. For additional background information, see Corporate Profile.
16. Do you have a dealer or reseller program?
Yes. We have a division, Storage & Warehouse Supplies, that is solely dedicated to reseller support. For more information call for a free Reseller Kit or see Reseller Inquiry.