Question 1

Can I see a sample?

Accepted Answer

YES! We encourage you to see a sample. We want you to be very satisfied with your purchase. For orders of our signs, simply place the order and, at your request, we will quickly make one actual sign for your review and approval. Then with your OK or any modifications, we will fulfill the remainder of the order. If you are not satisfied with the sign, you may cancel the order and not be charged. For orders of all other products, select the Part # you wish to review, call us, and we will ship a comparable sample item right away.

Question 2

Can you send me a new catalog?

Accepted Answer

Sure, see Catalog Mail List web page or call us toll free at 800-851-8980.

Question 3

Do you have a dealer or reseller program?

Accepted Answer

Yes.  For more information, call for a free Reseller Kit or see Reseller Inquiry web page.

Question 4

Benefits of using custom labels to organize shelves over traditional labels?

Accepted Answer

Compared to a traditional paper label with an item name and shelf written on it, custom barcode labels allow you to implement a coded system based on a Warehouse Management System. 
So as stock is received, used or moved around,  every item is accounted for and tracked rather than having to remember or manually track where a particular item is stored or how many are in stock.

Question 5

Can I fax or email the order to you?

Accepted Answer

Absolutely, fax to 317-580-4024 or email your order anytime 24 hours a day and we will process your order at the beginning of the next business day.

Question 6

Can I get a mixed color pack?

Accepted Answer

Our perforated cards are available in a mixed color pack with 4 sheets each of white, yellow, lime, blue and salmon. Our magnet packs are limited to a split of two colors per pack. 
 If you would like a split pack of magnets, please contact us for a quote at sales@shelftagsupply.com.

Question 7

Can you drop Mr. Jones and add Mr. Smith to the catalog mail list?

Accepted Answer

Sure - simply provide all the information from his catalog mailing label via fax, email or phone. Please note that occasionally we supplement our catalog distribution with an association membership list, trade show attendee list, or etc. If Mr. Jones is on their list, that is their property and we cannot remove him. To be added to the list, see Catalog Mail List web page.

Question 8

Can you include my logo?

Accepted Answer

We can include a your companies logo on some of our products, such as signs and magnets. Due to the printing process, logos do not typically look very good on labels. 
If you would like to see if your logo can be included, please send a high resolution or vector image file of your logo to sales@shelftagsupply.com or use our Upload Files option on the bottom of our website.

Question 9

Can you print my load limits?

Accepted Answer

We can print your custom max load limits on our signs or labels. 
Please email us at sales@shelftagsupply.com or use the Request Quote button on the top of our webpage for a quote.

Question 10

Can you send me a W9?

Accepted Answer

Yes we can.  Please email sales@shelftagsupply.com with this request and we will email you a current W-9.  You may also call us at 1-800-851-8980 and provide your email address.

Question 11

Can you ship overseas & international?

Accepted Answer

Yes, international shipping is available via UPS, Federal Express, Yellow Freight, Parcel Post, and various air freight forwarders.  We ship to Alaska, Hawaii, Puerto Rico, Canada and most international locations.  All listed prices are in USD.  Please contact us for a quote on your international shipping. You are responsible for all customs charges, taxes, fees and duties due upon entering the destination location. See International/Exporting for additional information.

Question 12

Do you accept returns?

Accepted Answer

Yes! If you are unhappy or need to return items purchased from us, please send them back to us via your preferred method with a copy of the packing list with reason for return noted. If an order is not returnable it will be noted on the order confirmation. 
When we get the return, in re-sellable condition, we will refund you the product cost. Shipping costs are not refundable. Please send all returns to: Shelf Tag Supply, ATTN: Returns, 17005 Westfield Park Rd., Ste 100, Westfield, IN 46074.

Question 13

Do you have a template file for perforated cards?

Accepted Answer

Yes! Find your perforated card part number and download the template.

Question 14

Do you have overnight or expedited shipping?

Accepted Answer

Yes, overnight UPS and Federal Express are available for an additional charge.

Question 15

Do you install labels?

Accepted Answer

We are not able to offer installation services for our products, as we are strictly a manufacturer. There are warehouse design & management companies who may be able to offer these services. Our adhesive labels come on a roll similar to a roll of stickers, and are peel and stick, so the only thing you need is access to the racks and installation should be straight forward.

Question 16

Do you offer volume discounts?

Accepted Answer

Yes, we sure do - substantial discounts are based upon total order value beginning at only $500. For the complete discount schedule, see Discount Plans web page.

Question 17

How can I organize my warehouse better with custom barcodes/labels?

Accepted Answer

The old way of labeling shelves in a warehouse was to label the shelf with the part number (SKU) of the item being stored there necessitating much moving locations, relabeling, etc. when quantities or SKUs changed.  Warehouse Management Systems (WMS) are now used to keep track of what is stored and where using software and barcode scanners.

The shelves are now labeled one time with a location code and it’s barcode representation.  When stock is stored in that location, the location code is scanned and the system then knows exactly where that stock is stored.  
As an example, for pallet rack storage, pallets of the same item may be stored in various locations but the WMS knows where it all is and can direct retrieval.  Our custom barcode labels are individually printed with human readable codes and corresponding barcodes derived from an Excel spreadsheet provided by our customers.

Question 18

How can I pay for this?

Accepted Answer

Easy, we accept purchase orders and credit cards - MasterCard, VISA, American Express, and Discover.  Purchase orders are subject to management review and terms are NET 30. See Terms & Conditions web page for additional information.

Question 19

How do I find the best Warehouse Management System for my needs?

Accepted Answer

A good first step might be doing a general search for 'Warehouse Management System' online.  There will be all types available and the right one for you will depend on your warehouse size and the complexity of your operations.  
Another route could be searching for Material Handling dealers in your area that supply racking.  They may have preferred WMS vendors that they are used to working with.

Question 20

How do I get a bar code?

Accepted Answer

We have software that will create custom barcodes for data. Please provide us with an excel file of your data and tell us which bar code symbology you would like us to use. Common symbologies are 39 or 128 and this can be found on your bar code scanner literature. After the order is placed, we will email you a design proof of your label, complete with a custom barcode, that you can print and test scan to ensure it works for your scanner.

Question 21

How do I get an invoice?

Accepted Answer

We will email you an invoice for your order after the order has shipped from our factory. If you need a duplicate invoice, please email us at sales@shelftagsupply.com.

Question 22

How do I open an account? How do we get started?

Accepted Answer

Simply provide us with a PO or credit card #, billing address, and you are all ready.

Question 23

How do I track a shipment?

Accepted Answer

When your order ships our system will email you a shipping confirmation email with a tracking number for your order. Please allow until the following morning for this email to arrive. These emails come from sales@shelftagsupply.com and can sometimes end up in the SPAM folder. Please add this email address to your safe sender list to ensure you get all of your order emails from us.

Question 24

How do we send our computer graphics or upload a data file to you?

Accepted Answer

Email a message with your file(s) attached is the quickest and easiest method to upload. Supply your PC file in a TIF or EPS format. We are able to convert Excel, CorelDraw, Adobe Illustrator and Photoshop, Autocad, Powerpoint, Macintosh, and other similar file programs. Include printed proof of file with fonts or store text as curves. Bitmap files (.tif, .bmp, .pcx) should have resolutions of 100 dpi at full panel size dimensions. The product prices assume you provide a compatible computer file. If you would like us to prepare a file from your sketch or if your file requires conversion or modification, there will be a one-time preparation fee of $50.-$100. based upon the complexity.

Question 25

How much do you charge for shipping and handling?

Accepted Answer

FOB Origin. Shipping charges are based only upon the size and weight for common carrier shipment plus packing and materials needed for carrier delivery. No handling or processing fees are included in the shipping charge. Please contact us for a quote of shipping charges for your request and we will provide a quote. See Shipping & Handling web page for more information.

Question 26

How quick can you ship that out?

Accepted Answer

FAST.  No need to wait months or even weeks - all stocked items are shipped in just a few business days.  Custom size products and styles are generally shipped within two weeks.  Custom labels are made and shipped within 10 business days, often less.  To calculate lead time for your particular order, please give us a call or email or add the items to your cart online and the website will show you our estimated lead time.  Please keep in mind, all lead times listed are in business days.

Question 27

I am not sure if we have ordered from you before?

Accepted Answer

That's OK - if you call us with your order, we will quickly search our customer data base by your name, company name, location or phone number. If you are ordering online or via email or fax, we will search the data base upon receipt of the order.

Question 28

I do not know if I have the most current catalog?

Accepted Answer

No problem, the Part #s do not change and we rarely ever have a price increase. The issue date can be found near the top of the front cover - ask a customer service representative if that is the most recent issue. If not, we will gladly send the current one to you.

Question 29

My products came in damaged what can I do?

Accepted Answer

Please inspect your packages at the time of delivery to any damage to the packaging. If the box is damaged, please note that with the carrier and either refuse the shipment or open to inspect the product for damage with the carrier present if possible. 
Please document damage with photos and send to us at sales@shelftagsupply.com so we can get you a replacement product and file a claim with the shipping carrier.

Question 30

What colors do you offer?

Accepted Answer

If an item has different color options they will be listed on the product page on our website. We offer color options for our magnets, signs, vinyl lettering and perforated card sheets. 
Please email us at sales@shelftagsupply.com if you have specific color needs for a product and we will see if we can make it for you and provide a quote.

Question 31

What custom elements should I add to my barcodes & labels?

Accepted Answer

Colored backgrounds for various human readable elements help in identification and readability.  Large arrows indicating the storage area, like up or down, right or left, also help.

Question 32

What is the best way to label inventory shelves?

Accepted Answer

Read our other FAQ regarding organizing your warehouse with custom labels.
For racking that is several levels high, “man-down” labels are affixed to the rack upright and contain the barcodes and human readable for each of the levels above and are generally color coded as to the level (level 1 red, level 2 green, etc.).  Location labels are still affixed to the rack crossbeams at each location but the man-down label allows the forklift driver to scan the location down at his level and not to have to go up to the level or use long distance scanning.

Question 33

What is the process to get the tax removed, if we are a tax exception agency?

Accepted Answer

Please email us a copy of your tax exempt form at sales@shelftagsupply.com and you will not be charged tax. Please note that we currently only collect sales tax in the states of Indiana and Pennsylvania, as required by law.

Question 34

What time zone are you in?

Accepted Answer

We are located in Westfield, Indiana, USA in the EST (New York) time zone. We answer phones 8am-5pm Monday-Friday, excluding holidays. If you are calling while we are closed, please leave a message or send us an email at sales@shelftagsupply.com.

Question 35

Where are you located?

Accepted Answer

Our manufacturing plant is located just north of Indianapolis, Indiana. Our address is 17005 Westfield Park Rd., Ste 100, Westfield, IN 46074. Your order will be shipped directly from this facility. For additional background information, see our Corporate Profile web page.

Question 36

Where can I place barcode labels/card holders? Can I customize my card holders with magnets/adhesive?

Accepted Answer

We offer both magnetic and adhesive barcode labels and card holders so there is a solution for most surfaces, even for cold temperature storage.  For racks, the magnetic barcode label is generally the preferred solution as they adhere well to the rack beam but can be moved as necessary without dealing with adhesive.

Adhesive vinyl pockets that hold barcode labels or data cards are also popular as the content of the location can be easily changed with a new label or card inserted into the pocket but the pocket doesn’t move.

For very permanent installations not likely to change, adhesive barcode labels applied directly to the rack can also be adequate.

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