Question 1

Can I fax or email the order to you?

Accepted Answer

Absolutely, fax to 317-580-4024 or email your order anytime 24 hours a day and we will process your order at the beginning of the next business day. You will receive a confirmation by email on the same or next business day.

Question 2

Can I get a combination of different colors in one order of a set quantity?

Accepted Answer

We can divide a package of magnets into 2 different colors if needed. Please contact us for a quote as this is a custom job. Data cards are offered in a mixed color pack and customization is available for data cards.

Question 3

Can I provide my own picture to be turned into a white board?

Accepted Answer

Yes you can! We can print just about anything on our custom white boards or whiteboard magnets, as long as the image is high resolution or vector. Please feel free to email your file to us at sales@magneticconcepts.com, with the size you are wanting it enlarged to, and we can tell you if it works.

Question 4

Do you offer custom size magnets?

Accepted Answer

Yes, for most of our magnet material, printed or plain, we can cut your magnet to a custom size that is not listed on our website. 
Contact us today for a quote.

Question 5

Do you offer free design customization?

Accepted Answer

Since we are the manufacturer, we offer free design customization for a good portion of our products. Please contact us with your specs and we will let you know if we can do it.

Question 6

How do I upload artwork from a mobile device?

Accepted Answer

You are able to upload your art file on your mobile device. Find the custom product you would like and either add the part number to your cart or click Get A Quote. On the next screen you will see Upload Files. Click the blue upload button. On some phones, you may need to click this button several times. You can then choose a file from you photos or browse for the file. 
Please note online upload file limit is 5mb. If your file is larger, you can email it to us at sales@magneticconcepts.com.
Alternately, you can find Upload Files in the footer of our webpage and upload that way.

Question 7

What artwork file types and specifications do you accept?

Accepted Answer

We accept EPS, PDF, JPEG, PNG, and Excel. 
Upload your files online and we'll get started on your order.

Question 8

What frame options are available?

Accepted Answer

The standard option for all hanging whiteboards is an aluminum frame. You can choose to upgrade to a real wood frame at no additional cost. Choose from four color options: black, walnut, cherry or light oak to compliment your space.

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